FAQ

General FAQs

1. Do you provide gift cards?
Absolutely! While physical gift cards aren't available, you can easily offer a rebate through our platform!

2. Are all sex toys waterproof/water-resistant?
Most but not all can be use in the shower or bath. However, please review the product manual for specific guidelines, as prolonged submersion may not be recommended for some vibrators.

3. Is billing discreet?
Yes, your purchase will discreetly appear on your statement as processed by “opsYJmtl,” ensuring your privacy.

4. Can I modify or cancel my order if I checked out too quickly?
Yes, once processed reach out to us immediately, and we'll assist you. After 24 hours the order is shipped out and cannot be modified or canceled.

5. I placed an order but didn't receive a confirmation email. What should I do?
Don’t worry! First, check your spam folder and different email tabs. If you still don't find anything, contact our support team for assistance. info@yujoi.com

Product FAQs

1. Are your products safe?
Absolutely! All our sex toys, including vibrators and butt plugs, are crafted from 100% premium medical-grade silicone and are BPA-free. They also pass RoHS and FDA standards.

2. How can I get more information about your products?
For detailed information, visit our website or email us at info@yujoi.com.

3. Is there a warranty on products?
Yes, we offer a warranty for your peace of mind. Visit the warranty section for more details.

4. Which lube should I use?
We recommend water-based lubricant, for optimal usage and preservation. Avoid silicone-based lubes, as they can affect silicone products.

5. How should I clean my sex toys?
We recommend washing with gentle, unscented soap and water before and after each use. Stay tuned for our upcoming cleaner to make cleaning even easier.

6. Are your sex toys suitable for men too?
Absolutely! Our toys are designed for everyone to enjoi, regardless of gender.

Shipping/Orders FAQs

1. Are your packages discreet?
Yes, we use plain, eco-friendly packaging without any explicit labeling. Shipping and billing are handled discreetly.

2. What about customs/duties/taxes?
Orders outside Canada may incur additional duties determined by the receiving country. These fees are not our responsibility and are non-refundable.

3. How do you handle returns?
If you receive a damaged item, contact us within 7 days with photo/video evidence. Refunds are issued upon receiving the product, and we don’t accept returns of opened or used products for hygiene reasons.

4. How long does it take for my order to ship?
Orders are processed within 24-48 hours. You'll receive a confirmation email with tracking details.

5. How can I track my package?
Once your order is fulfilled, you'll receive an email containing your tracking number.